Terms and Conditions

Aesthetics Treatments: Cancellation, Refund, and Revision Policy
 

At Aesthetics with Rachael, we are dedicated to providing the highest quality treatments and achieving the best possible results for our clients. Please take a moment to review our policies regarding cancellations, refunds, and treatment revisions.

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Non-Refundable Treatments

Once the following treatments have been carried out, they are non-refundable:

Botox® Anti-Wrinkle Treatment

Dermal Fillers, including Lip Fillers

Microblading

Skin Boosters

ProfHilo® (including lip augmentation)
This list is not exhaustive.

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Before any treatment, clients will complete a detailed consent form and receive clear directions from our practitioners. These forms explicitly state that while we aim for the best possible outcome, there is no guarantee of a specific result. Our experienced and highly skilled practitioners will use their clinical expertise to deliver results to the best of their ability.

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Managing Expectations

We continuously work to improve patient satisfaction, and we regularly audit and publish our results on our website to maintain transparency. However, results may vary from person to person, and we encourage realistic expectations during the pre-treatment consultation.

We are committed to providing a service that leaves you delighted with the results, and our consultations are designed to ensure clear communication about your treatment goals. A ‘top-up’ anti-wrinkle treatment may be offered at the clinician’s discretion, but this should not be expected as a guarantee.
Please note, there is no top-up service for dermal fillers, lip fillers, or ProfHilo® treatments, and any further treatments will need to be paid for in full.

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Revision Policy

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In the event of any concerns following your treatment, we ask that you contact us within two weeks of the procedure for a face-to-face consultation with the treating clinician. During this period, we will review your concerns and, where appropriate, work with you to address any issues and improve the results.

However, we are not obliged to correct any treatment or concerns raised after two weeks from the original procedure, especially if these concerns were not brought to our attention within that time frame. This is because, after two weeks, we are unable to verify your complete treatment history, which is essential for providing the appropriate care.

This six-month policy aligns with best practices in facial aesthetics and ensures we can deliver the best possible outcomes. It is outlined clearly in the pre-treatment patient reading materials and in the consent form you sign before treatment.

Conclusion

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At Aesthetics with Rachael, we are committed to your satisfaction and will work closely with you to meet your expectations. By adhering to these policies, we ensure a fair and consistent approach to all our clients.

Liability 

At Aesthetics with Rachael, we take every precaution to ensure your safety and satisfaction. However, please note the following:
 

1. Limitation of Liability
   Aesthetics with Rachael will not be held liable for any economic loss, including loss of profit, or for any other special, indirect, or consequential damages arising from the provision of goods and/or services. This includes, but is not limited to, any loss or damage related to the treatment or procedures provided.

2. Client Responsibility for Medical Information
   It is the client’s responsibility to provide all relevant medical information prior to each treatment. Aesthetics with Rachael will not be liable for any adverse effects or damages resulting from a client’s failure to disclose important medical details.

3. Adherence to Aftercare Instructions
   The client agrees to follow all instructions and recommendations provided by Aesthetics with Rachael or its practitioners regarding the aftercare of any treated areas. Non-compliance may result in unwanted effects or complications, for which Aesthetics with Rachael cannot be held responsible.